FAQs

For information on our terms and conditions, please click here

Our privacy policy can be viewed here

If you have any further questions, please contact us for further info.

Q. Who is AnimeXtreme?

Find more about AnimeXtreme. Click About Us

Q. What is the store address?

A. We are located in the heart of Toronto's Chinatown.

327 Spadina Ave. MAIN FLOOR, Toronto Ontario. M5T2E9

Q. What are the store hours?

A. We are open from 12 - 7 pm Monday to Saturday, and 12 - 5 pm on Sunday!* 

 *Currently operating at reduced capacity. Please contact store directly for updated hours.*

Q. Do you accept Phone Order?

A. Sorry, we do NOT accept phone order.

Q. Do you do holds?

A. Due to the limited nature of our products we do NOT do holds.

Q. Do you accept Preorder?

A. Sorry, we do NOT accept Preorder at this time.

Q. Is the Price including Tax?

A. The price is NOT including Tax. Tax depends on your location. As for US and international orders - NO Tax, however ALL the custom charges incurred are the responsibility of the customer.

Q. What is your Return/Exchange Policy?

A. NO REFUNDS/EXCHANGE . ALL SALES FINAL

No Returns, Order Cancellations, Exchanges or Refunds.   

In the rare case of authorized returns.

Return shipping is the responsibility of the customer, and will not be refunded.

In the rare case of an exchange, the customer will be required to pay a re-shipping fee.

AnimeXtreme will not accept any returned merchandise without prior written communication. Upon inspection and approval, exchange or store credit will be provided, no refunds. All sale items and discounted merchandise are final sale and cannot be returned. In the case of an exchange for a different item or refund, the customer will be required to pay a re-shipping fee plus a restocking charge of 15%.

As stated, returns are solely the responsibility of the customer and must be made with a 7-10 business day time frame from the date of delivery. 

Q. Is your online inventory accurate?

A. We will use all reasonable endeavours to ensure that the goods displayed are available, however we can not 100% guarantee the availability.

Q. Can I order online and pick up my order in store?

A. Due to security reasons, We do NOT allow online order to be picked up In-Store. 

Q. When will you ship my order out?

A. When we receive your order and payment, we will process and send out the order within 1 business day.  

Q. What is the Shipping Rate and Estimate Delivery Time?