FAQs

For information on our terms and conditions, please click here

Our privacy policy can be viewed here

If you have any further questions, please contact us for further info.

 

Q. Who is AnimeXtreme?

Find more about AnimeXtreme. Click About Us

 

Q. What is the store address?

A. We are located in the heart of Toronto's Chinatown.

315 Spadina Ave. Unit H, Toronto Ontario. M5T2E9

 

Q. What are the store hours?

A. We are open from 12 - 8 pm Monday to Saturday, and 12 - 7 pm on Sunday !

 

Q. Do you accept Phone Order?

A. Sorry, we do NOT accept phone order.

 

Q. Do you hold do holds?

A. Due to the limited nature of our products we do NOT do holds.

 

Q. Do you accept Preorder?

A. Sorry, we do NOT accept Preorder at this time.

 

Q. Is the Price including Tax?

A. The price is NOT including Tax. Tax depends on your location. As for US and international orders - NO Tax, however ALL the custom charges incurred are the responsibility of the customer.

 

Q. What is your Return/Exchange Policy?

A. NO REFUNDS/EXCHANGE . ALL SALES FINAL

Return shipping is the responsibility of the customer, and will not be refunded, unless otherwise arranged. In the case of an exchange the customer will be required to pay a re-shipping fee.

 

Q. Is your online inventory accurate?

A. We will use all reasonable endeavours to ensure that the goods displayed are available, however we can not 100% guarantee the availability.

 

Q. Can I order online and pick up my order in store?

A. Due to security reasons, We do NOT allow online order to be picked up In-Store.

 

Q. When will you ship my order out?

A. When we receive your order and payment, we will process and send out the order within 1 business day.  

 

Q. What is the Shipping Rate and Estimate Delivery Time?

A. Please refer to our Shipping Rates

 

Q. Do you ship to P.O. Boxes?

A. We do not ship to P.O. Boxes.

Q. How do I track my order?

A. We will provide you with an update of the status of your order in your order history. Alternatively, an email containing the tracking info will be sent to you as well.


Q. What is the typical response time to a customer inquiry?

A. Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hrs.

 

If you wish to speak with a customer representative please call 1-416-979-0399 during business hours (12am – 8pm EST) or email store@animextreme.ca


Q. How do I stay updated with the latest news from AnimeXtreme?

A. You can learn more about us and stay connected by subscribing to our Newsletter Email, and by following our Facebook, Twitter, and Instagram accounts.