May 19, 2020

COVID19 - STORE REOPENING ! Hours and Policies

To our customers,

As you may know, our business has been allowed to re-open.
We will be opening AnimeXtreme Inc. on Tuesday May 19, 2020.
At first, we will limit our hours to 12-6 daily in order to allow for cleaning and sanitization. We will also be following the government’s recommended guidelines to keep our employees and customers safe.

We strongly encourage our customers to wear masks or facial coverings, wash/sanitize your hands before coming to the store, and — most importantly — stay at home if you are feeling sick.

Please understand that we WILL NOT permit any entry into our store without a mask, NO EXCEPTIONS.

Furthermore, we will be limiting the number of customers in at a time, so please plan your trip in advance. You may need to wait outside as we are doing our best to accommodate everyone. Please be courteous to those around you, practice proper social distancing and limit the amount of time in the store to 15 minutes.

Remember, we are still currently offering free shipping on regular size orders over $100!
Plus, we are also allowing pre-arranged pick up of online orders over $100 too.
The most important thing is to make sure we conduct business in a safe environment.

Thank you all for your cooperation in these trying times.
We look forward to seeing you all again, - AnimeXtreme Inc.
April 26, 2020

COVID19 - Delivery Delays Due to Postage Service Disruptions

Dear AnimeXtreme customers,

We would like to take this time to inform everyone that due to postage service disruptions, delivery delays should be expected.  Couriers are expecting Christmas-like volumes as online shopping has become more prominent while the population is self-isolating at home.  Delayed delivery updates should also be expected while couriers are taking extra precaution to ensure important safety measures.  

With that being said, if you had recently placed and order and haven't received your item(s) yet, simply check back later for the most accurate delivery information. 

We apologize for this, and we want you to know that we're doing our best to get orders in the hands of the couriers as soon, and as safely as possible. 

We invite you to watch the video provided by Canada Post with the latest COVID-19 updates.

 

Please consider when placing orders: Going forward, all parcels will require collection from your local Canada Post office.  The office address can be found on the mailing notice card left by the driver or through Canada Post tracking online.  If you are not in agreement with these terms and do not possess valid ID, please do not continue with your order. 

As per Canada Post’s recommendation, we will NOT be processing any international orders at this time.

Be well. Stay safe and we hope to see you all again soon.

- the AnimeXtreme Team

January 01, 2020

Happy New Year!

Happy New Year from the staff of AnimeXtreme!

2019 was a year of great challenges and change for us.

We look forward to bringing even BIGGER shipments of cool stuff to you in 2020.

Thank you for supporting Toronto's Anime Store!